About /  Privacy Policy

Privacy Policy

Welcome to the SquashSkills Privacy Policy

This Privacy Policy governs the manner in which the Learn From A Legend LTD (operating as SquashSkills) collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.squashskills.com and https://try.squashskills.pro websites (“Sites”). This privacy policy applies to the SquashSkills Sites and all products and Services offered by Learn From A Legend LTD.

When we say ‘we’, ‘us’ or ‘Learn From A Legend’ it’s because that’s who we are and we own and run the SquashSkills Sites.

If we say ‘policy’ we’re talking about this privacy policy

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Sites, register on the Sites, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, Sites, features or resources we make available on our Sites.

Users may be asked for, as appropriate, their name and email address. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Sites related activities.

NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Sites. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Sites, such as the operating system and the Internet Sites providers utilised and other similar information.

WEB BROWSER COOKIES

Our Sites may use cookies to enhance User experience. Web browsers place cookies on a user’s hard drive for record-keeping purposes, and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Sites may not function properly. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Sites. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent.

For more information about how we use cookies see our cookie policy here and for more general information on cookies, see http://www.allaboutcookies.org.

When you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:

a. your IP address or proxy server IP address’;

b. the domain name you requested;

c. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;

d. the date and time of your visit to the website;

e. the length of your session;

f. the pages which you have accessed;

g. the number of times you access our Sites within any month;

h. the file URL you look at and information relating to it;

i. the website which referred you to our Sites; and

j. the operating system which your computer uses.


Occasionally, we will use third party advertising companies to serve ads based on prior visits to our Sites. For example, if you visit our Sites, you may later see an add for our products and services when you visit a different Site. Read more about your options in our cookie policy.


INFORMATION WE MAY RECEIVE FROM THIRD PARTIES

We may receive information about you from third parties. For example, if you access our websites or Site through a third-party connection or log-in, for example, through Facebook Connect, that third party may pass certain information about your use of its Site to us. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that Site, any information that you have permitted the third party to share with us, and any information you have made public in connection with that Site. You should always review, and if necessary, adjust your privacy settings on third-party websites and Sites before linking or connecting them. You may also unlink your third party account from the Site by adjusting your settings on the third party Site.

HOW WE USE COLLECTED INFORMATION

Learn From A Legend may collect and use Users’ personal information for the following purposes:

To improve the customer Site experience. Information you provide helps us respond to your customer Site requests and support needs more efficiently.

To personalise user experience We may use information in the aggregate to understand how our Users as a group use the Sites and resources provided on our Site.

To improve our Sites we may use feedback you provide to improve our products and Sites.

To process payments and sign users up to the service

To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails. Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have created a SquashSkills account), we send you marketing communications by email about products and services that we feel may be of interest to you.

MARKETING CHOICES REGARDING YOUR PERSONAL INFORMATION

You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

You also have choices about cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

HOW WE PROTECT YOUR INFORMATION 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Sites.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may use third party Site providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Below is a list of 3rd party services that we use.

Mailchimp, Google Analytics, Crazy Egg, Instapage, Wishpond, Stripe, Profitwell, Vimeo, Facebook app, Twitter, Google Drive, Segment, Mixpanel, Optimizely, New Relic, AppOptics, Google Tag manager, PayPal, Adroll, HotJar.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Sites that link to the sites and Sites of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or Sites, including their content and links, may be constantly changing. These sites and Sites may have their own privacy policies and customer Site policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

ANALYTICS INFORMATION:

We may directly collect analytics data, or use third-party analytics tools and Sites, to help us measure traffic and usage trends for the SquashSkills platform. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Sites. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user

LOG FILE INFORMATION:

Log file information is automatically reported by your browser or mobile device each time you access the Sites. When you use our Sites, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Sites, domain names, landing pages, pages viewed, and other such information.

DEVICE IDENTIFIERS:

When you access the Sites by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more “device identifiers,” such as a universally unique identifier (“UUID”). Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Learn From A Legend. A device identifier may convey information to us about how you browse and use the Sites. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Sites. Some features of the Sites may not function properly if use or availability of device identifiers is impaired or disabled.

LOCATION DATA:

When you access the Sites by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about how you browse and use the Sites. Some features of the Sites, particularly location-based Sites, may not function properly if use or availability of location data is impaired or disabled.

COMMERCIAL AND MARKETING COMMUNICATIONS:

We use the information we collect or receive, such as your email address, to communicate directly with you. We may send you emails containing newsletters, promotions, and special offers. If you do not want to receive such email messages, you will be given the option to opt out or change your preferences. We also use your information to send you Site-related emails (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Sites, technical and security notices). You may not opt out of Site-related emails. 

USE OF CERTAIN SITE TYPE INFORMATION WE COLLECT ABOUT YOU:

We use or may use cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the sites; (b) provide custom, personalised content and information; © to provide and monitor the effectiveness of our Sites; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) diagnose or fix technology problems; (f) help you efficiently access your information after you sign in; (g) to provide advertising to your browser or device.

SHARING OF YOUR INFORMATION

We will not rent or sell your information into third parties outside of Learn From A Legend and its group companies (including any parent, subsidiaries and affiliates) without your consent, except as noted below:

Who we may share your information with: We may share your information with third-party business partners and Trusted Users for the purpose of providing the Site to you. Third party business partners will be given limited access to your information as is reasonably necessary to deliver the Site, and we will require that such third parties comply with this Privacy Policy, or operate under a similar privacy policy.

Who can see User Content: Any User Content that you voluntarily disclose for posting to the Sites becomes available to the public and cannot be removed, except by Learn From A Legend in its sole discretion. Once posted on SquashSkills, User Content may not be removable from public view, as copies may remain viewable in cached and archived pages of the Sites, on other sites that have republished us, or if other Users have copied or saved that information. If you do not wish your User Content to be available to the public, please don’t post it on SquashSkills.

 Your username and if you choose to disclose it, your real name, will be published publicly. Once published your username and / or real name may not be able to be removed.

Who can see your IP address: If you post User Content on the Sites while not logged in, your IP address will be published with your User Content in order to attribute your contribution to the Sites. A selection of Trusted Users with administrative powers on SquashSkills have the ability to review IP addresses of users to reduce abusive behavior. Any third party Site embedded on SquashSkills such as an advertiser, video provider, social network or other third party will also have access to your IP address.

Who can see your email address: If you enter an email address, you will enable communication from Learn From A Legend and other Users. If you reply to users or participate in group activities such as camps, your email address will be shared with these users.

INSTANCES WHERE WE ARE REQUIRED TO SHARE YOUR INFORMATION:

Learn From A Legend will disclose your information where required to do so by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security, quality or integrity of our Sites; and/or © to exercise or protect the rights, property, or personal safety of Learn From A Legend, our Users, or others.

SHARING CERTAIN SITE TYPE INFORMATION WE COLLECT ABOUT YOU:

We may share certain Site type information, including information obtained through tools such as cookies, log files, device identifiers, location data and clear gifs (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.): (i) with our third-party business partners for the purposes described in the section above on “How We Collect and Use Information.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymised data with third parties.

ADS ON SQUASHSKILLS:

We may also share certain information such as your location, browser, and cookie data and other data relating to your use of our Sites with our business partners to deliver advertisements (“ads”) that may be of interest to you. Learn From A Legend may allow third-party ad servers or ad networks to serve advertisements on the Sites. These third-party ad servers or ad networks use technology to send, directly to your browser or mobile device, the ads and ad links that appear on the Sites, and will automatically receive your IP address when they do so. They may also use other technologies (such as cookies, JavaScript, device identifiers, location data, and clear gifs, see above) to compile information about your browser’s or device’s visits and usage patterns on the Sites and on other websites, and to measure the effectiveness of their ads and to personalise the advertising content delivered to you.

Please note that an advertiser may ask Learn From A Legend to show an ad to a certain audience of Users (e.g., based on demographics or other interests). In that situation, Learn From A Legend or our Partners determines the target audience and Learn From A Legend serves the advertising to that audience and only provides anonymous data to the advertiser. If you respond to such an ad, the advertiser or ad server may conclude that you fit the description of the audience they are trying to reach.

To enhance your user experience or help us improve and measure our effectiveness, Learn From A Legend may embed code from third parties on the Sites. Examples of such parties may include Facebook, Twitter, Pinterest, Google, YouTube, and others. These third parties may collect information about you including IP address, cookies in ways Learn From A Legend does not control.

The Learn From A Legend Privacy Policy does not apply to, and we cannot control the activities of third-parties. Please consult the respective privacy policies of such third parties or contact such third parties for more information.

HOW WE STORE AND PROTECT YOUR INFORMATION

Storage and Processing:

Your information collected through the Sites may be stored and processed in the UK or any other country in which Learn From A Legend or its subsidiaries, affiliates, or Site providers maintain facilities. Learn From A Legend may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Learn From A Legend or its parent, subsidiaries, affiliates, or Site providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

Keeping your information safe:

Learn From A Legend cares about the security of your information, and uses commercially reasonable safeguards to preserve the integrity and security of all information collected through the Sites. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Learn From A Legend, at all times. However, Learn From A Legend cannot ensure or warrant the security of any information you transmit to Learn From A Legend or guarantee that information on the Sites may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third party sites and Sites that you add to the SquashSkills Sites, such as social networks. Learn From A Legend is not responsible for the functionality or security measures of any third party.

Compromise of information:

In the event that any information under our control is compromised as a result of a breach of security, Learn From A Legend will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

OPTING OUT OF COLLECTION OF YOUR INFORMATION FOR TRACKING / ADVERTISING

Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents Learn From A Legend or its business partners from tracking your browser’s activities in relation to the Sites, and for use in targeted advertising activities by third parties. However, doing so may disable many of the features available through the Sites. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at customersupport@squashskills.com

CHILDREN’S PRIVACY

Learn From A Legend does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. The Sites and its content are not directed at children under the age of 13. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at customersupport@squashskills.com

LINKS TO OTHER WEBSITES AND SITES

We are not responsible for the practices employed by websites or Sites linked to or from the Sites, including the information or content contained therein. Please remember that when you use a link to go from the Sites to another website, our Privacy Policy does not apply to third-party websites or Sites. Your browsing and interaction on any third-party website or Site, including those that have a link or advertisement on our websites, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and we do not control over any third-parties that you authorise to access your User Content. If you are using a third-party website or Site (like Facebook, Google groups, or an IRC chatroom) and you allow such a third-party access to you User Content you do so at your own risk. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources other than through the Sites.

LIMITATION OF LIABILITY

The Websites may contain links to websites that are not operated by Squashskills. These third parties may collect data from you and share some of that data with us. Squashskills are careful when choosing their partners, sponsors, and affiliates, but Squashskills are not responsible for any misuse of personal information by such third parties. We recommend that you view the privacy policy posted on each website that you use to confirm that the website's policies are acceptable to you.

We sometimes may offer Content (e.g., competitions, sweepstakes, or promotions) that is sponsored by or co- branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that you voluntarily submit to participate in the Website activity. We are not responsible for and have no control over these third parties' use of this information. However, we will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.

We may use a reputable third party to present or serve the advertisements that you may see at these Websites. This Privacy Policy does not cover any use of information that a third-party ad server may have collected from you.

INFORMATION YOU MAKE PUBLIC OR GIVE TO OTHERS

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are lots of ways that you can find yourself providing information to other people, like when you post a public message on a comment box, share information via social media, or make contact with another user whether via our Sites or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. If you no longer want us to use your personal information or to provide you with the SquashSkills services, you can request that we erase your personal information and close your SquashSkills account. Please note that if you request the erasure of your personal information we will retain information from deleted accounts as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

CONTACT AND NOTICES 

We’re really glad you made it to the end of the privacy policy, because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our Data Protection Officer in writing at SquashSkills, 13-14 Orchard Street, Bristol, BS15EH or joe@squashskills.com.

Although absolute security cannot be guaranteed on the Internet, please be assured that we have in place security measures to protect the confidentiality of your information. We will continue to maintain and improve these measures over time in line with legal and technological developments.

WHEN WE NEED TO UPDATE THIS POLICY

When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

IN THE EU? THIS APPLIES TO YOU

For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

YOUR ACCEPTANCE OF THESE TERMS

By using this Sites, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Sites. Your continued use of the Sites following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions or comments about this Privacy Policy please feel free to contact us at customerservices@squashskills.com.

HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION

You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.

These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.

Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.

If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

Updated 16/5/2018

Policy, effective date 25 May 2018